SoftClouds India - Elevating Customer Experience Through Oracle Technologies
Today's digital customers have a myriad of options to interact with businesses. Customers that are happy with a brand will stay with it longer. Only the right customer experience (CX) strategy can aid brands to deliver a seamless and consistent experience across all channels.In creating a superior CX strategy, today's enterprises need the guidance of experienced technology partners. California headquartered SoftClouds India Private Limited, with offices in Hyderabad and New Delhi, is one such partner with core competencies in Oracle CX Applications. “SoftClouds is a leader in helping customers develop a clear understanding of CX strategy globally. We bring Western ideas and innovations to support the Indian market with Multichannel and Hybrid Cloud solutions for our international customers,” says Balaji Ramachandran, Founder & CEO of SoftClouds.
SoftClouds has more than 11 years of global experience providing business-focused, creative, strategic and futuristic innovations that rapidly offer measurable results and effective value.
SoftClouds understands the significance of CX strategy in the business realm. “We take time to evaluate our clients' business requirements and work with them to map their road to modernization. Our mastery of Oracle CX offerings and rich experience across many industries, enables us to tailor-make the best solutions”, shares Balaji Ramachandran.
SoftClouds has an established track record of delivering successful CX enterprise and global level solutions. Its expertise, global alliances, and end-to-end services help redefine clients business models. SoftClouds' services range from consulting to product engineering, and management of infrastructure and business processes.
The current trend is customers favoring online purchases leading businesses to require a 360 degree omnichannel customer view. SoftClouds customizes SaaS applications that are omnichannel by providing social, mobile and analytics capabilities. It not only meets customers’ needs, it helps our clients stay ahead of future trends. “Our solutions provide clarity to business processes, build loyal and long term relationships, accelerate productivity, boost call center efficiency, and derive comprehensive and real-time customer intelligence,” explains Balaji Ramachandran. Additionally, SoftClouds’ Innovation Team works on ideation and creation of proof of concepts for futuristic solutions around Bots, IoT and Proactive CX.
SoftClouds has strong expertise in cutting edge technologies like IoT and Knowledge Management. It offers a portfolio of industry solutions for segments like Automotive, High-Tech, Manufacturing, Communications, and Financial Services. "Our depth of solutions for automotive Industry OEMs, is demonstrated by the innovative solution we architected for an International Automotive OEM for Knowledge Management that had millions of Documents and Assets," adds the CEO. SoftClouds also designed and implemented a Siebel Open UI solution for a leading multinational automotive corporation based out of South Korea. Additionally, it upgraded Siebel Open UI for one of the world’s leading manufacturers of trucks, buses and industrial engines.
SoftClouds' close ties to Oracle Product, Marketing and Sales teams in the US aids it to understand where Oracle innovation is heading. “While maintaining our Oracle CEI, Cloud Select, and Gold Partner designations, we aim to become a 700-1000 person company in next five years,” concludes Balaji Ramachandran.
SoftClouds has an established track record of delivering successful CX enterprise and global level solutions
SoftClouds has strong expertise in cutting edge technologies like IoT and Knowledge Management. It offers a portfolio of industry solutions for segments like Automotive, High-Tech, Manufacturing, Communications, and Financial Services. "Our depth of solutions for automotive Industry OEMs, is demonstrated by the innovative solution we architected for an International Automotive OEM for Knowledge Management that had millions of Documents and Assets," adds the CEO. SoftClouds also designed and implemented a Siebel Open UI solution for a leading multinational automotive corporation based out of South Korea. Additionally, it upgraded Siebel Open UI for one of the world’s leading manufacturers of trucks, buses and industrial engines.
SoftClouds' close ties to Oracle Product, Marketing and Sales teams in the US aids it to understand where Oracle innovation is heading. “While maintaining our Oracle CEI, Cloud Select, and Gold Partner designations, we aim to become a 700-1000 person company in next five years,” concludes Balaji Ramachandran.
